The DKV card (DKV MEDICARD®) is your insurance document. It is shown to the doctor, in the laboratory, at the MRI or in the hospital so that the clinic sees your policy and issues a bill to the insurance company, not to you. It is easy to forget a plastic card at home or lose it, so I will tell you where to find the digital version on your phone and how to order a duplicate.
I'm Olesia Brych, DKV agent in Spain. These are the questions clients ask me most often after registration health insurance.
DKV digital card in the app
The digital card is in the official app Activa DKV (App Store and Google Play). It has your name and policy number — just like the plastic one.
- Install Activa DKV and log in to your account.
- On the home screen, tap the card «Medicard DKV».
- Your digital card with your policy number, first and last name will open. You can show it at the clinic reception.
How to open a card for a child or other family member
The cards of the whole family are usually visible in the application of the person for whom the policy is issued (policy holder). Click «Other cards», then «All insured» and choose the right person.
The digital card is also available in the app. I want to take care of myself more.. It is needed for video consultations, chat with a doctor, and electronic prescriptions, but has a separate account. Activa DKV is more convenient for managing the policy and cards.
How to order a duplicate DKV card
If your card is lost, stolen, or never arrived in the mail, order a duplicate in one of three ways.
- Online in Área de Cliente — your personal account on the DKV website (on the website itself, not in the Activa DKV application).
- By phone: 976 506 000 or toll-free 900 810 072.
- At the DKV office in your city.
Step by step through the Customer Area
- Go to dkv.es and click on «Área de cliente» in the upper right corner.
- Log in and open the section «My policies» — a policy that requires a card.
- Choose «Duplicate cards».
- Indicate who you are ordering the card for: yourself or another family member.
- Specify where to deliver: to the DKV office or to your home address («Otra dirección»).
- Click «Submit». The message «Your request has been successfully processed» means that the request has been accepted. The status can be seen in the «Notifications» section.
The duplicate usually arrives in 5–10 business days, depending on the delivery method and city. While you wait, use the digital card in the app.
Frequently asked questions
Can I go to the doctor without a plastic card?
Yes. Show your digital card in the Activa DKV app - it has the same data as your plastic card. If the clinic asks for your policy number, it is also in the app.
How long to wait for a duplicate?
Usually 5–10 business days. Faster if you choose delivery to the nearest DKV office.
Where can I find the policy number if I don't have the card?
In the Activa DKV app (on the digital card) or in the Área de Cliente on the DKV website, in the «Mis pólizas» section.
My clients have detailed instructions with screenshots in the «For seguro.expert clients» section. If something doesn't work, write to me, I'll help.
Don't have insurance yet? Compare plans on the page DKV health insurance in Spain or leave a request — Olesya will calculate the price for free.